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The Exam Simulator Questions are FULLY UPDATED for Your 2021 Exam!

Refund Policy

Your satisfaction with The PM Exam Simulator™ is our goal. If you are not satisfied for any reason then you can ask for a refund, as long as you meet the refund conditions outlined in the Terms & Conditions, which you accepted during the order process.

The conditions are slightly different depending if you are preparing for the Project Management Professional (PMP)®, PMI Agile Certified Practitioner (PMI-ACP)® or Certified Associate in Project Manamangent (CAPM)® exam.

Please review sections 1.9 and 2.3.5 of the Terms and Conditions document for exact wording and conditions:

Here is a brief summary.

  • Your refund request is sent to us within 15 days after purchase

  • For PMP® Exam Simulator refund requests: (a) Not starting and/or finishing two or more exams (b) Not starting and/or finishing three or more quizzes

  • For CAPM® Exam Simulator refund requests: (a) Not starting and/or finishing one or more exams (b) Not starting and/or finishing two or more quizzes

  • For PMI-ACP® Exam Simulator refund requests: (a) Not starting and/or finishing one or more exams (b) Not starting and/or finishing two or more quizzes

Please note that the above summary bullet list is here for your convenience and only intended as a quick overview. In case of a refund request, ONLY the text from the actual Terms & Conditions document applies. The summary bullet list above is irrelevant for any and all refund requests.

In other words, if you submit a refund request then we will compare your situation to the text in the actual Terms & Conditions document to determine if you qualify. We will not compare it to the above bullet list.

How to ask for a Refund

Write to This email address is being protected from spambots. You need JavaScript enabled to view it. and simply ask for a refund. Please tell us the First Name, Last Name and Email Address on your account. Our support team usually processes your refund request within one business day (Monday - Friday). Once the refund is processed by us, it may take up to 10 business days for the money to be returned to your account because banks are often slow in processing refunds. Please be patient.

Terms and conditions (including the Privacy Policy) are subject to change at any time without prior notice. Please click here to read our complete Terms & Conditions.

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