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Refund Policy

For Purchases Prior to 2022-Sept-01

Our Terms and conditions changed on 2022-Sept-01. All purchases made before this date are subject to the old terms and conditions:

View the old T&C: http://www.pm-prepcast.com/tc-aug22>

For example, if you purchased your Exam Simulator prior to September 1, 2022, then you are no longer eligible for the refund as the OLD Terms and Conditions will apply to you. The OLD Terms and Conditions states that the PM Exam Simulator only has a 15-day conditional money-back guarantee."

Your satisfaction with The PM Exam Simulatorā„¢ is our goal. If you are not satisfied for any reason then you can ask for a refund, as long as you meet the refund conditions outlined in the Terms & Conditions, which you accepted during the order process.

The conditions are slightly different depending if you are preparing for the Project Management Professional (PMP)Ā®, PMI Agile Certified Practitioner (PMI-ACP)Ā® or Certified Associate in Project Management (CAPM)Ā® exam.

Please review sections 1.9 and 2.3.6 of the Terms and Conditions document for exact wording and conditions:

Here is a brief summary.

  • Your refund request is sent to us within 30 days after purchase

  • You waive any right to a refund of The PM Exam Simulator, if any or all of the following conditions apply to you:
    a. Starting and/or finishing more than one (1) exam, including taking the same exam multiple times
    b. Starting and/or finishing more than one (1) quiz

  • All sales of the PMPĀ® Exam Simulator Express are final and no refunds will be issued.

Please note that the above summary bullet list is here for your convenience and only intended as a quick overview. In case of a refund request, ONLY the text from the actual Terms & Conditions document applies. The summary bullet list above is irrelevant for any and all refund requests.

In other words, if you submit a refund request then we will compare your situation to the text in the actual Terms & Conditions document to determine if you qualify. We will not compare it to the above bullet list.

How to ask for a Refund

Write to This email address is being protected from spambots. You need JavaScript enabled to view it. and simply ask for a refund. Please tell us the First Name, Last Name and Email Address on your account. Our support team usually processes your refund request within one business day (Monday - Friday). Once the refund is processed by us, it may take up to 10 business days for the money to be returned to your account because banks are often slow in processing refunds. Please be patient.

Terms and conditions (including the Privacy Policy) are subject to change at any time without prior notice. Please click here to read our complete Terms & Conditions.

Training for Project Management Professional (PMP)Ā®, PMI Agile Certified Practitioner (PMI-ACP)Ā®, and Certified Associate in Project Management (CAPM)Ā®

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The PM Exam Simulator is a mark of OSP International LLC. PMI, PMBOK, PMP, PgMP, PfMP, CAPM, PMI-SP, PMI-RMP, PMI-ACP, and PMI-PBA are registered marks of the Project Management Institute, Inc.